Return Policy – Picpoket
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Return Policy

If for any reason you are not satisfied with your purchase, we are happy to provide an online credit or refund, subject to the conditions outlined below.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item(s) must be unworn and in its original condition with all tags attached. Items with any visible marks, including makeup or self-tan will not be accepted and returned to the customer at the customer's expense.

Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that a return is rejected, the decision is final and not negotiable.

NB: Sale items are not eligible for a return unless faulty or not as described/unfit for purpose as per Australian Consumer Law. All items are individually checked prior to dispatch to ensure the correct standards are met.

To complete your return:

  1. Please contact us and let us know about your return. 
  2. Please send your return to - Picpoket 511 Standen Dr Lower Belford NSW 2335

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a specified amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items
Items marked FINAL SALE are not eligible for a return unless faulty or not as described/unfit for purpose as per Australian Consumer Law. All items are individually checked prior to dispatch to ensure the correct standards are met.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here and send your item to:

Picpoket
511 Standen Dr
Lower Belford NSW 2335
Australia

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to:

Picpoket
511 Standen Dr
Lower Belford NSW 2335
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

So that you are completely protected if the shipment is lost or damaged in transit, it is recommended that:

  1. You use a traceable delivery method for all returns
  2. Insure your delivery for safe return to Picpoket so that you are completely protected if the shipment is lost or damaged in transit.

If you choose not to undertake the advised recommendations, you are responsible for loss or damage to the product during shipping.

Love From Our Customers

  • My parcel arrived really quick and was wrapt so cute!! Loved the clothes!

    — Meg M

  • The quality of the products looks great and the quickness of the service was fantastic.

    — Ursula S

  • Awesome shopping experience will definitely buy again. Quick delivery and responded to any questions I had in a reasonable time. Will definitely recommend and buy again.

    — Hristijan N

  • I have purchased two items now and love both of them!! Your defiantly on my favourite online shopping list.

    — Natasha T

  • Exceptional service, with my beautiful jacket arriving the next day! Loved the personal handwritten note and couldn't fault the experience in the slightest!

    — Gabbie R

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