At Picpoket we want nothing more than for you to be in love with your purchase!
If for some reason you’re not, we have flexible return options to get a smile back on your dial!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a 110% store credit, exchange or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that a return is rejected, the decision is final and not negotiable.
NB: Sale items can be returned for store credit only.
To complete your return:
- Please contact us and let us know about your return.
- Please download our returns form and include it with your return.
- Print your receipt or proof of purchase and also include it with your return.
Please do not send your purchase back to the manufacturer.
110% Store Credit
If you choose 110% store credit as your return option we’ll send you an online store credit voucher via email for 100% of your original purchase plus a bonus 10% to use on your next purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a specified amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items can be returned for store credit only.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here and send your item to:
PO Box 12
Branxton NSW 2335
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
PO Box 12
Branxton NSW 2335
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
So that you are completely protected if the shipment is lost or damaged in transit, it is
- You use a traceable delivery method for all returns
- Insure your delivery for safe return to Picpoket so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to undertake the advised recommendations, you are responsible for loss or damage to the product during shipping.