Return Policy

Our store is currently in the process of closing down. As a result, all items have been reduced to clear and all sales are final.

We do not offer returns, exchanges, or refunds for change of mind, incorrect selection, or personal preference.

We will only provide a return or refund if an item is damaged, faulty, or not as described, in accordance with Australian Consumer Law.

If you believe your item is damaged or faulty, please contact us within 14 days of receiving your order with your order number, details of the issue, and clear photos. Our team will assess the claim and advise next steps.

Refunds for Damaged or Faulty Items

Once your item is received and inspected, we will notify you via email regarding the approval or rejection of your refund or replacement.

Approved refunds will be processed back to your original payment method. Please allow time for bank and payment processor timelines.

If you have not received your refund within the expected timeframe, please check with your bank and payment provider first. If you still need help, please contact us.

Sale Items

All items are marked final sale due to the store closure. Returns are only accepted if the item is damaged, faulty, or not as described.

Gifts

If a faulty item was purchased as a gift and shipped directly to you, we can issue a gift credit once the return is approved.

If the item was not marked as a gift or was sent to the gift giver first, the refund will be issued to the original purchaser.

Shipping for Approved Returns

If your claim is approved, we will provide instructions on how and where to send the item.

You are responsible for return shipping costs unless required otherwise by law. Shipping costs are non-refundable.

We recommend using a traceable and insured shipping method. If you choose not to follow this, you accept responsibility for any loss or damage during transit.